Shipping Policy

1. Scope

This Shipping Policy applies to orders placed with DeLande Group Holdings through our client portal or under a supply agreement. Where a written agreement with your organization sets different shipping terms, that agreement controls.

2. Eligible Customers

Orders are available to approved client portal members. We may ask for business and licensing information before approving an account or releasing an order, as required for regulated pharmaceutical operations.

3. Order Processing

Orders are processed once they are confirmed and any required account or regulatory checks are complete. Estimated processing and dispatch times are provided at order confirmation or in your supply agreement.

4. Shipping Methods and Delivery Areas

Available shipping methods, delivery areas and estimated delivery times depend on the products ordered and the destination. Options available for your order are shown at checkout or confirmed by your DeLande Group contact.

5. Shipping Charges

Shipping charges, where applicable, are calculated at checkout or set out in your supply agreement. Any duties, taxes or fees required by the destination are the responsibility of the customer unless otherwise agreed in writing.

6. Temperature-Sensitive and Regulated Products

Temperature-sensitive products are packed and handled in line with manufacturer storage requirements and applicable regulations. Some products may be subject to destination restrictions or additional handling requirements, which we will communicate before dispatch.

7. Receiving and Inspection

Please inspect every delivery on arrival. Report any damage, shortage, incorrect item or temperature concern to info@delandegroupholdings.com as soon as possible, and keep all packaging and documentation until the issue is resolved.

8. Lost or Damaged Shipments

If a shipment is lost or arrives damaged, we will work with you and the carrier to investigate and agree on a resolution, which may include replacement or credit.

9. Returns

Returns of pharmaceutical and medical products are subject to regulatory restrictions and are handled under our Terms of Service and your supply agreement.

10. Changes to This Policy

We may update this Shipping Policy from time to time. Changes take effect when posted on this page with an updated date.

11. Contact Information

For questions about shipping, please contact us. See also our Terms of Service.

DeLande Group Holdings

New York, NY

Email: info@delandegroupholdings.com